Customer shipping guide - Send to Amazon Palletized Shipments LTL/TL using Amazon Partner Carrier

This guide will assist you in creating a LTL/TL (less then truckload / full truckload) shipment using Amazon Seller Central
Note: Amazon may change their requirements at any time without notifying Palletfly. Therefore, we highly recommend that you utilize the help section within your seller central to learn how to use tools built and maintained by Amazon. Amazon's guides can currently be found on this link (subject to change)

Shipment Type

• LTL/TL (less then truckload / full truckload)
• Shipping to FBA
• You have not pre-paid Palletfly for shipping

Video Tutorial Playlist

Steps

1. Only proceed to this step once you have received an email from us notifying you that the order has been moved to the shipping stage. Sample is below
   
   
2. Follow the steps in Amazon's guide and use our email to fill in the information:
3. Ensure the Ship-From matches in your shipment to the Ship-From in our email. (NOTE the below image is an example. Do not use that address. Use the ship-from address that is on the email.)
   
4. Add relevant information from the shipment email
   
5. Enter the Ship date into Amazon based on the ready date provided on our email. (If the ready date has already passed, please enter tomorrow's date)
   Select Less than truckload (LTL) option as the shipping mode
   
6. Download the box labels. Download labels in both formats by selecting each of the 2 options and press print
   
7. Press the download button
   
8. Freight Class should be left as estimate my freight class
9. Declared value should be the total amount on your original invoice.
10. Enter the ship date under LEAD TIME on your shipment email (if the date has already passed, put tomorrow)
11. Select Amazon partnered carrier
12. Enter Palletfly LTL pickup team's contact info
    Name: Palletfly.com
    Phone Number: 3474501740
    Email: ltl-pickup@palletfly.com
13. Download the pallet labels. Download labels in both formats by selecting each of the 2 options and press print
    
14. Wait until you get an email with the BOL attached from Amazon. (This can take from 24-72 hours - all depending on Amazon / Truck availability)
15. Download the BOL in PDF format
16. Respond directly to the shipment email thread with the BOL attached as a PDF file
17. Once your order ships, you will get a email with the carrier & tracking number.
18. Done! You will be emailed a PRO tracking number once your shipment has been picked up.
    If Amazon freight is the carrier, they do not provide a PRO tracking number.
    VERY IMPORTANT: Double check if the carrier uploaded the tracking to amazon. If not, please make sure to load the carrier & tracking numbers provided via email into seller central

Learn More:

Please note that you are purchasing a service through Amazon Freight which is a 3rd party that is not controlled or affiliated with Palletfly. As part of the service, Amazon Freight will send out a truck to our location to physically retrieve your pallet(s), ship it to the location determined on the BOL, and ultimately deliver it to the location you agreed upon when purchasing the services.

As part of our shipping guide, we ask that Palletfly be set as the point of contact. This is done so that Palletfly will be able to communicate with the carrier (Amazon Freight) via email to arrange for the truck that will come to pickup your merchandise. Kindly note that Palletfly does not have ANY control over the pickup process. It is not our trucks and it is not Palletfly that gets paid for this shipment, it is Amazon Freight that is responsible for this. We can only communicate via email with Amazon Freight, and it is upon them to keep their pickup schedule. They do frequently fall behind on pickups due to delays in their facilities. There is nothing Palletfly can do to speed up this process. You, as the party that booked and paid for the shipment, can get in touch with Amazon Freight at your own discretion to ask them to speed up the process.

Side note, Amazon Freight is usually far cheaper then any other carrier will ever quote you. However, they are constantly behind on pickups and may take longer then other carriers. If the pickup time is that important to you, you should look into booking shipping services with other carriers or requesting our shipping services. Just remember that you will usually be paying several times the cost that Amazon Freight will provide.

While Palletfly supports shipping to FBA, we are unable to take responsibility if an order is unable to be routed in Amazon's system. Many steps go into preparing a order that incur costs to Palletfly that cannot be absorbed due to a factor outside our company's control. We strive to assist our customers with guides that help with the ordering and shipping process. In addition, our terms clearly state that we are unable to cancel an order once it has been processed, clearly noting issues that may arise from Amazon's system.

Please contact Amazon for further support if you are having issues creating a shipment in their system for any reason. Palletfly is not affiliated with Amazon and cannot provide support for their system. We have written up many guides that our customers have also found useful in this area.

Should you be unable to complete a shipment to FBA, we are more then happy to assist you in routing your order to a non-FBA location.