Buying FAQ

Q 1: Can you ship directly to FBA or to my Warehouse/ Residential Location?
A: Yes. You may ship the order to any location you'd like. (See our complete shipping guide for more details.)

Q 2: Does Palletfly ship products to our warehouse, prep center or residential address?
A: Yes, we can arrange shipping to any location. We can quote for shipping or you can get an independent quote on your own. (In some scenarios, you will be required to use pre-quoted freight. This will be communicated at the order quote level)

Q 3: Amazon will only accept 200 pieces of a certain SKU at this time, can I purchase less or split the shipment to amazon and my warehouse?
A: For most products the MOQ is firm. You can email your sales rep with the Deal ID number and your offer for consideration. We do not allow split shipments, please see Q 2 & Q 4 regarding shipping to your own warehouse.

Q 4: How do you calculate shipping costs?
- If shipping directly into amazon; send a purchase request, we will send you a quote containing ship-from and other information. Input the information into seller central and view the quote there. See our Mock Shipment Guide
- If shipping to a warehouse other then amazon; send a purchase request, we will send you a quote containing ship-from and other information. You can use that to obtain a quote using your own shipping company. Or, you can request a shipping quote from us during the checkout process on our site.

Q 5: I do not have a company/I am not in the USA, can I purchase as an individual without a Tax ID #?
Yes, when registering put NA in places that you do not have the information for, ie: Tax ID #. (We require a tax exempt certificate if shipping to NY)

Q 6: Are pricing and minimum order quantities negotiable?
A: Yes. We do entertain offers on a deal to deal basis. However, in most scenarios pricing and quantities are firm.

Q 7: Where are goods located?
A: Each deal is located in a different 3rd party warehouse. In many instances, inventory is transferred to our warehouse prior to shipping out to your destination.

Q 8: Do you have a product spreadsheet I can download?
A: Yes, please click here. This is a live product spreadsheet that can be bookmarked & downloaded at any time. The products are updated throughout the day. The FBA data is updated every hour during business hours.

Q 9: How long will it take from when I place an order until when I get goods?
A: We can only provide you with estimated lead times. These will be on your quote, as well as in our inventory feed in column H. After an order leaves our warehouse, it is entirely up to the shipping company. Since wholesale orders are larger and more complex then a standard retail order, we are unable to take responsiblity for carrier delays. Times are estimate and are based on various factors. Keep in mind that most locations that house large amount of goods have a tremendous amount of orders to keep up with, and complex shipping systems.

Q 10: Can I sign up to receive deals daily?
A: Yes, you can also sign up for a daily email summary. To receive emails in specific categories, signup here. 

Q 11: Do you ASIN sticker or provide other prep for items?
A: We do not offer this service unless it stated specifically on the product detail page. To view this information, be sure to click on the Additional Details tab on each product page.

Q 12: What if the item stops selling well, price drops, or I get banned from selling the item?
A: We cannot take responsibility for any issues you may encounter while selling items on amazon or any other marketplace. Particularly, IP claims or claims of counterfeit items, will not be covered by Palletfly.

Q 13: Do you provide invoices that can help us get ungated on amazon?
A: Yes. Our invoices have worked to help ungate sellers for items on Amazon. We cannot guarantee you will get ungated, but we may be able to help you. Here is a guide

Q 14: How do I know that the items you are selling are legitimate and not counterfeit?
A: We have direct relationships with almost every brand seen on our website. In addition, we strive to do research on each of our vendors before listing any of their products. We have long standing relationships with upstanding vendors that are known to have only authentic goods. In addition, we have agreements with them stating clearly that goods must be authentic. We cannot not provide any paperwork showing our sources unless requested by court order. (See this article for some useful information)

Q 15: Do you offer NET terms?
A: At the moment we do not offer this service. All orders must be paid in full prior to shipment.

Q 16: What payment methods do you accept?
A: We currently accept:
3% Surcharge - Venmo, Credit Card, US Paypal 
No Fee - US Paypal F&F, ACH, Wire Transfer, Chase Quickpay
6% Surcharge - International Paypal
Full payment guide

Q 17: Can I cancel an order or return items?
A: We do not allow any cancellations or returns. We may be able to make exceptions on a case by case basis. Payments will be returned in the form of store credit only. See full Terms and Conditions
NOTE: There may be additional fees. Return shipping will be borne by the buyer.

Q 18: What happens if a shipment is missing units, defective or wrong item were shipped?
A: You can submit a claim by emailing our team within 30 days of delivery. You will be required to submit proof. If proof is not submitted within 14 days of a claim being opened, it will be considered closed, and we will be unable to reopen it past that point. Note that we will not cover items lost or damaged during shipment. Once we hand off the shipment to the carrier, it is no longer under our control and therefore not our liability. Here is a link to the steps

Q 19: Are all the products sold on Palletfly brand new, unexpired, and retail ready?
A: Yes, please make sure to click on the words "ADDITIONAL DETAILS " on each product page to see if otherwise. If otherwise, this information will be noted on your quote, invoice, or communicated to you by other means (email, etc).

Read the full terms and conditions here.

DISCLAIMER only provides Amazon comparison information and other projections to help you do research quicker. THE INFORMATION PROVIDED SHOULD NOT BE RELIED UPON AND IS NOT BASED ON RELIABLE INFORMATION. is not responsible for any information provided or inaccuracies. Using such information is at your own risk. makes no representations regarding your eligibility or ability to sell or resell products on the Amazon marketplace or anywhere else. Please make sure to do your own research prior to purchasing any products on is not affiliated with

Pallet Fly is an innovative platform that is geared towards streamlining and optimizing the supply chain experience in product distribution. Our website was founded with one goal in mind: Bring innovation to supply chain. With the many evolving marketplaces that have sprouted through the internet, there comes a great change in how consumer products changes hands. From Amazon to Walmart, brick-and-mortar to Ecommerce, all consumer shopping has taken a large drift from what was knows as traditional retail several years ago. The evolution of how products are sourced on a wholesale level has taken far longer to progress.

We want to help you save time, increase profits, and save you countless hours of frustration. LLC
2493 McDonald Ave
Brooklyn, NY 11223
(347) 450-1740

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