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Payment Guide

Welcome to the Payment Guide for Palletfly.com. This page provides an overview of the payment options available to you and important information to ensure a smooth and efficient payment process.

Payment Requirements
  • Full Payment Required: For both new and existing invoices, the entire balance must be cleared prior to shipping your order.
  • Include Identifiable Reference: Ensure your payment includes a reference that can be identified (e.g., QuickBooks invoice number and your company name) to match the payment to your account.
Accepted Payment Methods
Accepted Payment Methods
Payment Option Fees Paid to Palletfly Note
US ACH $0 -
International ACH $0 -
US Wire Transfer $0 -
International Wire Transfer $0 Your bank may charge a fee. We must receive payment in full prior to releasing your order.
Credit Card $0 All credit card payments will be made using a third party processor
Payoneer $0 Include your Company name & invoice number in the notes when sending a payment. Instructions
Payment Steps
  1. Submit Payment(s)
    1. Start a payment with your payment processor for the amount due to Palletfly.
    2. Ensure accurate payment submission by including the QuickBooks invoice number and your company name.
  2. Log Your Payment
    1. Use our Payment Information Collection Form to log your payment. This helps us locate your payment quickly.
  3. Payment Clears
    1. It can take banks anywhere from 1 to 5 business days to process your payment. We monitor your pending payments if you log your payment in our form.
    2. If you are paying off a balance from an existing invoice, the invoice will automatically be updated to show that it was paid in full. You can access the updated invoice on the invoice email thread by clicking the view or print button.
    3. If you do not have any open balance, the funds will be saved to your Palletfly account as credit. Credit will be applied to any new charges made on your Palletfly account. It can also be refunded upon request.
  4. Payment Confirmation Email
    1. New Invoice: If you are paying for a new invoice, you will receive a payment confirmation email within 1-2 business days. This email will include an estimated ready time for when your order will be ready for pickup.
    2. Existing Invoice/Canceled or Adjusted Invoice: If you are paying for an existing invoice, have already sent a payment for a canceled or adjusted invoice, or a payment without an invoice, you will get an automated payment confirmation email generated by QuickBooks notifying you that the payment has cleared.
Refunds and Adjustments
  • Cancelled or Adjusted Transactions: Funds for any cancelled or adjusted transactions are automatically stored by QuickBooks as a positive balance on your account.
  • Refund Requests: You may request a refund of your account balance by filling out this short form. Refunds will be processed via ACH or Wire transfer and will not include any fees incurred.
Terms of Use

Processor Fees: Be aware of any fees charged by third-party processors. Palletfly does not cover these fees.

Potential Issues:

  • Item(s) Sold Out: Items may become unavailable by the time payment is processed.
  • Product Issues: Unforeseen issues with products may arise after payment.
  • Ready Date Changes: Expected readiness dates may change due to supplier or logistical issues.
  • Pricing Changes: Prices may adjust due to market or supplier changes.