When you ship goods directly to Amazon FBA, you must rely on Amazon to receive and inspect your goods. Once the goods are picked up from a Palletfly warehouse or partner warehouse, they are completely out of our control. As much as we would like to expedite the process of getting them into your Amazon account, we are unable to do so.

The general guidelines for how Amazon receives inventory are stated on Amazon Seller Central here. For more detailed information on Amazon's receiving process, you can browse the specific guides on their site.

From our general experience, it is normal for a shipment to take up to 30 days for Amazon to complete receiving it. Unfortunately, there is nothing that can be done to speed up that process, as it is Amazon's facility processing your products and not a Palletfly one.

If you don't see the units you ordered in your account within 30 days, we recommend that you start a reconciliation right when Amazon opens up the option to you.

• Signed BOL (Bill of Lading): For LTL/TL shipments, Palletfly warehouses retain copies of signed BOLs on file. You will need this to make a claim with Amazon. To obtain it, email "Please send me a signed BOL" to the shipment thread, and a team member will gladly supply it to you.
• Paid Invoice: For all paid orders that have shipped out of our facility, you can obtain a copy of the paid invoice. This can be downloaded from the "Review and Print" button located on the invoice thread.
• POD (Proof of Delivery): If Amazon asks you for a POD, you can obtain this by contacting the carrier listed on the shipment. Provide them with the PRO number and other information from the BOL and ask them to send you a copy of the POD.
  Note: Each carrier has different contact methods, so locate their website and see which methods they can assist you with. Palletfly will not obtain PODs on your behalf.