Have you ever waited endlessly for an LTL carrier to pick up your shipment for FBA?

Here's a proven tip that has saved time for us and Palletfly customers many times:

You will need the FBA ID for your shipment to request assistance.

Find your FBA ID using the steps below:

1. Log into your Seller Central Account.
2. Click on the Menu button on the left-hand side.
3. Hover over Inventory then click Shipments in the dropdown menu.
4. The FBA ID will be listed in the first column under the Shipment Name

1. Log into your Seller Central Account
2. Go to the upper right-hand side of the page and hover over “Help”
3. Click “Get Help and Resources”.
4. Scroll down and click on “My issue is not listed”.
5. Write "LTL Pickup Missed" into the box and press Continue
6. Scroll down and click "My issue is not listed"
7. Press "FBA Related"
8. Select the contact method you wish Amazon to contact you about the issue:
   1. Email: Fill in your contact information and press send.
   2. Phone: Fill in your phone number and press Call me now
   3. Chat: Edit your name and press Chat Now
9. Once connected to a rep, use the below template or similar to request assistance with your load

Hello Amazon,

Our warehouse has notified us that the carrier has not completed the pickup for shipment [enter FBA ID].
They have reached out to the carrier multiple times to request a pickup, and the carrier has not sent someone in.
Please mark this as a hot load and either pickup this up in the next 24 hours, or move to the next carrier.

Thank you!

Usually, pickups are scheduled within 24 hours of these requests. However, delays may occur if carriers are backed up. In such cases, it may take several extra days.

If Amazon changes the carrier, please advise our staff on the shipment thread with the new carrier details.