Shortage claims are filed when the quantity of items received at Amazon FBA is less than what was ordered. This guide outlines the steps to follow if you encounter shortages when sending products to Amazon FBA from Palletfly.

1. Allow Time for Amazon to Receive Inventory: Sometimes, Amazon may take 30 days or longer to process and receive your inventory. During this period, check the shipment status periodically.
2. Check Shipment Status:
   1. Log in to your Amazon Seller Central account and navigate to the "Manage FBA Shipments" section. Check the status of your shipment.
   2. If the shipment shows as "Closed," proceed to the next step.
3. Reconcile Tab Check: Within the shipment details, look for the "Reconcile" tab. This tab allows you to view any discrepancies or issues Amazon may have noted regarding your shipment.
4. Document & Image Review: Gather all relevant documents:
   1. Original Invoice: Ensure you have a copy of the invoice showing the expected quantity. If needed, retrieve a paid copy from the original invoice email thread using the "Pay & View" button.
   2. BOL (Bill of Lading): If your shipment was palletized, you'll need a copy of the signed BOL. Request this through the shipment email thread.
5. Contact Amazon Seller Support:
   1. Open a case or a reconciliation with Amazon Seller Support to investigate the shortage.
   2. Provide invoice and signed BOL to Amazon and any other documents they require.
6. Contact Palletfly
   1. Respond directly to the shipment thread for the specific product in question.
   2. Include the following information in your email:
      1. Issue Type: Write "Shortage Claim."
      2. Detailed Explanation: Describe the shortage issue clearly and concisely.
      3. Quantity Details:
         1. Specify the expected quantity of units, cartons, or pallets.
         2. State how many were received versus how many are missing.
      4. Supporting Images: If available, attach images that show the packaging or the received items to illustrate the discrepancy.
      5. Contact Information: Provide your company name, phone number, and contact name for efficient communication.
7. Additional Steps: Follow any instructions provided by Palletfly staff to facilitate the claim process effectively. This may include additional documentation or steps required for resolution.

• Document Everything: Maintain records of all communications, including emails and documentation related to the shortage claim.
• Timely Reporting: Report any shortages promptly upon receiving the shipment to expedite resolution.
• Resolution Expectations: Understand the expected timeline and process for resolving shortage claims. Palletfly will work with you to investigate and resolve the issue promptly.

For further assistance or to initiate a shortage claim, please contact Palletfly support through the shipment thread

Issue Type: Shortage Claim

Detailed Explanation:
In your own words, describe the issue you are having with the shipment.

Anything Missing:
Were all expected pallets received? (Y/N/Not Applicable):
If missing, how many were received and how many missing?
Were all expected cartons received? (Y/N/Not Applicable):
If missing, how many were received and how many missing?
Were all expected units received? (Y/N/Not Applicable):
If missing, how many were received and how many missing?

Images:
Include images that best show the issue at hand.

Best Contact Info:
Company Name:
Phone Number:
Contact Name:

Documents
If shipped by pallet, include a copy of the signed BOL (the document between you and the driver at time of delivery). The signed BOL should mention your issue that was discovered at time of inspection.