Defective claims are filed when items received at Amazon FBA are found to be defective. This guide outlines the steps to follow if you encounter defective items when sending products to Amazon FBA from Palletfly.

1. Identify the Issue:
   1. Monitor your inventory upon arrival at Amazon FBA to identify any defective items.
   2. Use Amazon's inventory management tools to detect defects or quality issues.
2. Document & Image Review: Gather all necessary documentation to support your defective claim
   1. Original Invoice: Ensure you have a copy of the invoice showing the expected quantity.
   2. Images: Any images of damage to shipping boxes or missing units.
   3. Communication History: Include any correspondence with Amazon regarding the shipment.
3. Contact Amazon Seller Support:
   1. Open a case with Amazon Seller Support regarding the defective items.
   2. Request detailed information and documentation about the defects.
   3. Request additional research if necessary, such as pulling a few units and snapping pictures to verify the inventory condition.
4. Gather Amazon Case Logs: Download all Amazon communications regarding the issue and attach them to the email in PDF format (do not attach screenshots as this may make it more difficult to view).
5. Contact Palletfly
   1. Respond directly to the shipment thread for the specific product in question.
   2. Include the following information in your email:
      1. Issue Type: Write "Defective Claim."
      2. Detailed Explanation: Describe the defect(s) clearly and provide any relevant details regarding how the defect affects the item's usability or function.
      3. Description of Defects:
         1. Specify the expected condition of the items.
         2. Describe the condition of the received items.
         3. Explain how the defects deviate from the expected condition.
      4. Supporting Images: Attach photos that clearly depict the defect(s) identified. Ensure these images are clear and detailed.
      5. Contact Information: Provide your company name, phone number, and contact name for efficient communication.
6. Additional Steps: Follow any instructions provided by Palletfly staff to facilitate the claim process effectively. This may include additional documentation or steps required for resolution.

• Document Everything: Maintain records of all communications, including emails and documentation related to the defective claim.
• Timely Reporting: Report any defects promptly upon receiving the shipment to expedite resolution.
• Resolution Expectations: Understand the expected timeline and process for resolving defective claims. Palletfly will work with you to investigate and resolve the issue promptly.

For further assistance or to initiate a defective claim, please contact Palletfly support through the shipment thread.

Issue Type: Defective Claim

Detailed Explanation:
In your own words, describe the issue you are having with the shipment.

Description of Defects:

Expected Condition:

Received Condition:

How are they different:

Images:
Include images that best show the issue at hand.

Best Contact Info:
Company Name:
Phone Number:
Contact Name: