Damage claims are filed when items received at Amazon FBA are damaged. This guide outlines the steps to follow if you encounter damaged items when sending products to Amazon FBA from Palletfly.

1. Inspect the Shipment:
   1. Monitor your inventory upon arrival at Amazon FBA to identify any damaged items.
   2. Use Amazon's inventory management tools to detect damage reports.
2. Document the Damage: Gather all necessary documentation to support your damage claim.
   1. Original Invoice: Ensure you have a copy of the invoice showing the expected quantity.
   2. Shipping Manifest: Review the shipping manifest or carrier documentation for shipment details.
   3. Images: Any images of damage to shipping boxes or missing units.
   4. Communication History: Include any correspondence with Amazon regarding the shipment.
3. Contact Amazon Seller Support:
   1. Open a case with Amazon Seller Support to request more information about the damaged items.
   2. Request detailed information and documentation about the damage.
   3. Request additional research if necessary, such as pulling a few units and snapping pictures to verify the inventory condition.
4. Gather Amazon Case Logs: Download all Amazon communications regarding the issue and attach them to the email in PDF format (do not attach screenshots as this may make it more difficult to view).
5. Contact Palletfly
   1. Respond directly to the shipment thread for the specific product in question.
   2. Include the following information in your email:
      1. Issue Type: Write "Damage Claim."
      2. Detailed Explanation: Describe the damage issue clearly and concisely.
         1. Specify the expected condition of the items.
         2. Describe the condition of the received items.
         3. Explain how the damage deviates from the expected condition.
      3. Supporting Images: Attach images that show the damaged items and packaging.
      4. Contact Information: Provide your company name, phone number, and contact name for efficient communication.
6. Additional Steps: Follow any instructions provided by Palletfly staff to facilitate the claim process effectively. This may include additional documentation or steps required for resolution.

• Document Everything: Maintain records of all communications, including emails and documentation related to the shortage claim.
• Timely Reporting: Report any shortages promptly upon receiving the shipment to expedite resolution.
• Resolution Expectations: Understand the expected timeline and process for resolving shortage claims. Palletfly will work with you to investigate and resolve the issue promptly.
• Damaged During Transit: Items damaged during transit must be claimed directly with the carrier.
  • If you paid Palletfly for shipping, we will use the information collected to open a claim.
  • If you paid your own carrier for shipping, you will need to claim it with the carrier directly.
  • If you paid Amazon for shipping, you will need to claim it with Amazon.

For further assistance or to initiate a damage claim, please contact Palletfly support through the shipment thread.

Issue Type: Damage Claim

Detailed Explanation:
In your own words, describe the issue you are having with the shipment.

Description of Damage:

Expected Condition:

Received Condition:

How are they different:

How many units are damaged?

How many boxes are damaged:

How many units are damaged:

Images:
Include images that best show the issue at hand.

Best Contact Info:
Company Name:
Phone Number:
Contact Name:

Documents
Include case log from amazon in PDF format.