Welcome to the Claims for FBA Shipments page. This section provides detailed information on how to handle and submit claims for products shipped directly to Amazon FBA (Fulfillment by Amazon) warehouses. Properly managing these claims is crucial to ensure your inventory is accurately accounted for and any issues are resolved promptly.

Claims for FBA shipments are categorized into five main types to streamline the process:

• Definition: Claims for items that have not been received or processed by Amazon FBA.
• Common Causes: Delays in processing, lost items during transit.
• For more details, visit our Goods Not Received at FBA Guide.

• Definition: Claims for missing items or quantities in your shipment received by Amazon FBA.
• Common Causes: Miscount during packing, lost items during transit.
• For more details, visit our Shortage Claims for FBA.

• Definition: Claims for items that are faulty or not functioning as expected upon receipt by Amazon FBA.
• Common Causes: Manufacturing defects, damage during transit.
• For more details, visit our Defective Claims for FBA.

• Definition: Claims for items that were received in damaged condition by Amazon FBA.
• Common Causes: Poor handling during shipping, incorrect labeling.
• For more details, visit our Damage Claims for FBA.

• Definition: Claims for incorrect items received by Amazon FBA.
• Common Causes: Incorrect system information, labeling.
• For more details, visit our Incorrect Item Claims for FBA.

To submit a claim, follow these steps:

1. Contact Amazon Seller Support: Open a case with Amazon Seller Support to obtain information about the issue.
2. Gather Required Documents: Ensure you have all necessary documentation ready, such as invoices, Bill of Lading (BOL), and Amazon case logs.
3. Contact Palletfly Support: If the issue persists, contact Palletfly with the following details through the shipment email thread:
   • Issue Type: Specify the type of claim (e.g., Goods Not Received, Shortage, Defective, Damage).
   • Personal Notes: Include any additional information or observations you have regarding the shipment.
   • Documentation: Attach relevant documents and screenshots to support your claim.

• Ensure accurate and complete information and documentation.
• Submit claims promptly to facilitate resolution.
• If you booked your own shipping or used Amazon for shipping, you may need to contact your carrier or Amazon directly for assistance.

• Palletfly will assist in the claims process but has limitations, particularly if the issue lies with Amazon's handling or the carrier.
• Understand what support you can expect from us and the scope of our involvement.