A shortage claim occurs when the quantity of items received is less than what was expected based on the shipment details. This guide outlines the steps to follow if you encounter a shortage issue when receiving shipments from Palletfly to your own facility.

1. Identify the Issue: Determine and document which items are missing from the shipment. Verify against the original order and packing list.
2. Document & Image Review: Gather all relevant documents:
   1. Original Invoice: Ensure you have a copy of the invoice showing the expected quantity.
   2. Shipping Manifest: Review the shipping manifest or carrier documentation for shipment details.
   3. Images: Any images of damage to shipping boxes or missing units.
   4. Communication History: Include any correspondence with the carrier or warehouse regarding the shipment.
3. Contact Palletfly
   1. Respond directly to the shipment thread for the specific product in question.
   2. Include the following information in your email:
      1. Issue Type: Write "Shortage Claim."
      2. Detailed Explanation: Describe the shortage issue clearly and concisely.
      3. Quantity Details:
         1. Specify the expected quantity of units, cartons, or pallets.
         2. State how many were received versus how many are missing.
      4. Supporting Images: If available, attach images that show the packaging or the received items to illustrate the discrepancy.
      5. Contact Information: Provide your company name, phone number, and contact name for efficient communication.
4. Additional Steps: Follow any instructions provided by Palletfly staff to facilitate the claim process effectively. This may include additional documentation or steps required for resolution.

• Document Everything: Maintain records of all communications, including emails and documentation related to the shortage claim.
• Timely Reporting: Report any shortages promptly upon receiving the shipment to expedite resolution.
• Resolution Expectations: Understand the expected timeline and process for resolving shortage claims. Palletfly will work with you to investigate and resolve the issue promptly.

For further assistance or to initiate a shortage claim, please contact Palletfly support through the shipment thread

Issue Type: Shortage Claim

Detailed Explanation:
In your own words, describe the issue you are having with the shipment.

Anything Missing:
Were all expected pallets received? (Y/N/Not Applicable):
If missing, how many were received and how many missing?
Were all expected cartons received? (Y/N/Not Applicable):
If missing, how many were received and how many missing?
Were all expected units received? (Y/N/Not Applicable):
If missing, how many were received and how many missing?

Anything Damaged:
Were any pallets damaged? (Y/N/Not Applicable):
If damaged, how many were received in good condition and how many were damaged?
Were any cartons damaged? (Y/N/Not Applicable):
If damaged, how many were received in good condition and how many were damaged?
Were any units damaged? (Y/N/Not Applicable):
If damaged, how many were received in good condition and how many were damaged?

Images:
Include images that best show the issue at hand.

Best Contact Info:
Company Name:
Phone Number:
Contact Name:

Documents
If shipped by pallet, include a copy of the signed BOL (the document between you and the driver at time of delivery). The signed BOL should mention your issue that was discovered at time of inspection.