A defective claim arises when items received are unopened but damaged, malfunctioning, or otherwise not in proper working order upon receipt at your facility. This guide outlines the steps to follow if you encounter a defective issue when receiving shipments from Palletfly to your own facility.

1. Identify the Issue: Inspect all received items thoroughly to identify any defects. Document the nature and extent of the defects clearly.
2. Document & Image Review: Gather all relevant documents:
   1. Original Invoice: Ensure you have a copy of the invoice showing the expected quantity.
   2. Images: Any images of damage to shipping boxes or missing units.
3. Contact Palletfly
   1. Respond directly to the shipment thread for the specific product in question.
   2. Include the following information in your email:
      1. Issue Type: Write "Defective Claim."
      2. Detailed Explanation: Describe the defect(s) clearly and provide any relevant details regarding how the defect affects the item's usability or function.
      3. Quantity Details:
         1. Specify the quantity of defective units, cartons, or pallets.
         2. Describe the nature of each defect observed.
      4. Supporting Images: Attach photos that clearly depict the defect(s) identified. Ensure these images are clear and detailed.
      5. Contact Information: Provide your company name, phone number, and contact name for efficient communication.
4. Additional Steps: Follow any instructions provided by Palletfly staff to facilitate the claim process effectively. This may include additional documentation or steps required for resolution.

• Document Everything: Maintain records of all communications, including emails and documentation related to the defective claim.
• Timely Reporting: Report any defects promptly upon receiving the shipment to expedite resolution.
• Resolution Expectations: Understand the expected timeline and process for resolving defective claims. Palletfly will work with you to investigate and resolve the issue promptly.

For further assistance or to initiate a defective claim, please contact Palletfly support through the shipment thread.

Issue Type: Defective Claim

Detailed Explanation:
In your own words, describe the issue you are having with the shipment.

Images:
Include images that best show the issue at hand.

Best Contact Info:
Company Name:
Phone Number:
Contact Name: