Welcome to the Claims for Direct Shipments page. This section provides detailed information on how to handle and submit claims for products shipped directly to your facility. Accurate and timely claim submission is crucial to ensure swift resolution and minimal disruption to your operations.

We categorize claims into four main types to streamline the process:

• Definition: Claims for missing items or quantities in your shipment.
• Common Causes: Miscount during packing, lost items during transit.
• For more details, visit our Shortage Claims Guide.

• Definition: Claims for items that are faulty or not functioning as expected.
• Common Causes: Manufacturing defects, damage during transit.
• For more details, visit our Defective Claims Guide.

• Definition: Claims for items damaged during transit.
• Common Causes: Poor handling during shipping, inadequate packaging.
• For more details, visit our Damage Claims Guide.

• Definition: Claims for items that do not match your order specifications.
• Common Causes: Wrong item shipped, incorrect labeling.
• For more details, visit our Incorrect Item Claims Guide.

To submit a claim, follow the detailed steps on each guide. Here is the outline:

1. Contact Palletfly through the shipment email thread.
2. Provide all required information for the specific claim type.
3. Include necessary documentation and evidence, such as photos and a signed Bill of Lading (BOL).

• Ensure accurate and complete information and documentation.
• Submit claims promptly to facilitate resolution.
• If you booked your own shipping, you may need to contact your carrier directly for assistance.

• Palletfly will assist in the claims process but has limitations, particularly if the issue lies with the carrier or shipping process.
• Understand what support you can expect from us and the scope of our involvement.