Welcome to the Palletfly Claims & Issues homepage. Here you will find information and guidelines on how to handle various claims and issues that may arise throughout your business interactions with us. Whether you're dealing with damaged goods, shipment discrepancies, or other concerns, we're here to assist you in resolving them effectively.

1. Communication: Promptly communicate any issues or discrepancies regarding your order to our customer support team.
2. Documentation: Keep records such as order numbers, shipment details, and any relevant photos or documents that support your claim.
3. Timely Reporting: Report any issues with your order as soon as they are identified to expedite resolution.
4. Resolution Process: Our team will work diligently to investigate and resolve your issue according to our policies and procedures.
5. Contact Us: For immediate assistance or to file a claim, please contact our customer support team directly using the information provided below.
6. Timeframe: All order claims must be made within 30 days of order pickup. Claims made outside that timeframe will automatically be rejected.
7. Dormant Claims: If a request for additional information on a claim is left unanswered for 7 days or longer, the claim will be closed and we will be unable to reopen it.

At Palletfly, we value transparency, collaboration, and fair resolution of any issues that may arise. When addressing claims and seeking resolutions, we expect our customers to adhere to the following guidelines:

1. Collaborative Approach: We encourage customers to communicate directly with our customer support team to resolve any concerns or issues. Prompt communication allows us to investigate and address problems swiftly.
2. Documentation: Providing accurate and detailed documentation, such as order numbers, photos of damaged goods, or shipment discrepancies, helps expedite the resolution process.
3. Respectful Communication: Respectful and courteous communication is essential in all interactions. We strive to provide excellent customer service and expect the same level of professionalism from our customers.
4. Confidentiality: We respect the confidentiality of our customers and their information. Please refrain from disclosing sensitive details or personal information in public forums.
5. Public Statements: Making public statements or sharing negative feedback without first allowing us the opportunity to resolve the issue can hinder the resolution process. We reserve the right to suspend customer accounts and deny claims if public statements are made without our prior involvement.
6. Resolution Commitment: We are committed to investigating each claim thoroughly and reaching a fair resolution based on our policies and procedures. Our goal is to ensure your satisfaction with every aspect of our service.

• Damaged Shipments: Products that arrive broken, dented, or otherwise damaged during transit.
• Missing Items: Items that were supposed to be included in the shipment but are not present upon delivery.
• Delivery Delays: Orders that do not arrive within the expected timeframe or are significantly delayed.
• Incorrect Items: Shipped products that do not match what was ordered in terms of quantity, model, color, size, etc.
• Billing or Pricing Discrepancies: Incorrect charges, overcharges, or discrepancies in pricing.
• Defective Products: Items that malfunction or do not perform as intended due to manufacturing defects.
• Package Theft or Loss: Orders that are confirmed as delivered but were not received by the customer, possibly due to theft or misplacement.
• Refund or Return Issues: Challenges related to refund processing, return authorizations, or delays in receiving refunds.
• Customer Service Concerns: Issues related to the quality of customer service received, including responsiveness, professionalism, and resolution of issues.