Use this guide to submit a purchase offer on a product listed on Palletfly. While not all suppliers accept counter-offers, this process lets you propose alternative terms (price, quantity, or other conditions) after receiving an initial quote.

• Purpose: To allow customers to propose adjusted pricing or terms for a quoted product.
• When to Use: After you receive a formal quote from our team and wish to negotiate based on your own research or volume expectations.
• Note: Suppliers may have strict MOQ or pricing policies. Offers are subject to supplier approval and may not always be accepted.

• Registered & Approved Account: Ensure you’re logged in with an approved buying account.
• Placed Quote Request: You must first place a purchase request via the cart system and await a quote.
• Respond with Offer: Respond to the quote email with your offer.

Step 1: Place Initial Quote Request

1. Find the Product: On the product page, adjust quantity per MOQ and click “Add to Cart.”
2. Complete Cart Options: Select selling channels, ship-to location, shipping handling choice, and confirm any listing notes.
3. Submit Request: Click “Submit Request.” This is not a commitment but initiates the quote process.

Step 2: Receive & Review Quote

1. Wait for Quote Email: Our team processes requests (typically within 24 business hours) and emails you a detailed quote.
2. Examine Quote Details: Review unit cost, total cost, MOQ, lead time, and any supplier notes or restrictions.
3. Conduct Further Analysis: Recalculate margins including shipping estimates, FBA fees (if applicable), or other prep costs.

Step 3: Prepare Your Offer

1. Define Your Terms:
   1. Price: Target unit cost or total cost you wish to propose.
   2. Quantity: If proposing a larger order to leverage volume discount.
   3. Additional Conditions: For example, extended lead time tolerance, flexible packaging, or bundling with other SKUs.
2. Fallback Plan: Decide in advance whether you’ll accept a partial concession (e.g., slightly higher price for smaller discount) or walk away.

Step 4: Submit Your Offer

1. Reply to Quote Email: In your response:
   1. Respond directly to the order quote.
   2. State clearly: “I’d like to propose an offer of [price] per unit for [quantity]. Please let me know if the supplier can accommodate.”
2. Be Professional & Concise: Maintain a courteous tone and be straightforward.

Step 5: Wait for Supplier Response

• Possible Outcomes:
  • Accepted: Quote is revised to your offered terms. You may then proceed to checkout.
  • Countered: Supplier proposes a different adjustment (e.g., partial discount or different MOQ). You can accept, counter again, or decline.
  • Declined: Supplier cannot adjust terms. You choose to proceed at original quote or cancel.
• Communicate Promptly: Respond quickly to any counter-offers to avoid losing allocation or delaying the order.

Step 6: Finalize or Cancel

• If Accepted:
  1. Confirm acceptance by replying “Accepted - please update the quote accordingly.”
  2. Proceed with checkout on Palletfly once the revised quote appears under “Ready for Checkout.”

• If Declined or Unsatisfactory Counter:
  1. Decide whether to proceed at original terms or cancel.
  2. If canceling, reply “Thank you - declining at this time.” You can cancel the request in your cart at any time.

• Volume Leverage: Larger quantities often justify better pricing. Be clear if you can commit to more volume now or in future orders.
• Flexibility: If supplier cannot meet price exactly, consider adding more items to the order, more quantity, or asking what the best price would be for a certain quantity.
• Maintain Relationship: Even if an offer is declined, staying professional preserves goodwill for future opportunities.

• Supplier Policies: Some brands/distributors have non-negotiable pricing or strict MOQs.
• No Guarantee: Submission of an offer does not guarantee acceptance.
• Time Sensitivity: Quotes may expire; ensure timely negotiation before the quote validity period lapses.
• Impact on Lead Time: Larger or custom orders may affect lead time - factor this into your planning.
• Internal Review: Palletfly may need to verify feasibility before forwarding your offer to suppliers, so allow extra processing time.

• Q: How long until I hear back on my offer?
  A: We typically relay supplier responses within 24–48 business hours after you submit an offer, depending on supplier responsiveness.
• Q: Can I negotiate shipping costs?
  A: Shipping quotes are separate. You may request a shipping quote after product terms are agreed. Shipping costs depend on carrier, route, and volume.
• Q: What if my offer is partially accepted?
  A: Review the counter-offer. If acceptable, confirm and proceed; otherwise, negotiate further or cancel.
• Q: Can I make multiple offers on different products simultaneously?
  A: Yes. Each quote request is independent; track them in your Quotes Dashboard and manage negotiations per item.

• After finalizing terms, proceed to Order Stage: checkout, payment, and shipping per Palletfly’s standard workflows.
• Keep communication within the dedicated email threads for each quote/request.