Understanding the timeline for payments is essential to avoid delays in order processing. This guide explains how payments are handled at Palletfly, from initiation to confirmation and order fulfillment.

You can send a payment to Palletfly at any time, regardless of your current order status. We recommend keeping a credit balance on your account so orders can move past the payment stage immediately upon invoicing.

All payments, no matter the method or originating bank, must go through bank processing. Once you initiate the payment:

• Your bank first reviews and processes the transaction.
• Depending on the method (ACH, wire, etc.) and your bank’s policies, payments can take anywhere from a few seconds to 10 business days to clear.
• We cannot guarantee exact processing times due to the wide variety of banks and transfer types. We advise checking with your bank for specific timelines.

Once you initiate a payment, please fill out our Payment Collection Form so we can identify and match your payment quickly. Payments usually arrive with limited or no sender details, making this step critical to avoid delays.

Once your payment clears into our account:

1. Accounting Review: Our team will review incoming transactions and attempt to match them with your payment form.
2. Confirmation Sent: Once a match is found, you’ll receive an email confirmation that your payment has been received and posted to your account.
3. Order Updates: If any of your orders are now paid in full, you’ll receive another email with the estimated ready date for those orders.

• Submit the payment form promptly: Fill out and submit the Payment Collection Form immediately after initiating payment, including your quote or invoice number.
• Follow up within 48 hours: If you don’t receive a confirmation within 48 hours after your bank indicates the payment has cleared, contact us at info@palletfly.com.
• 7-business-day requirement: If we do not receive either the payment itself (i.e., it clears into our account) or a completed Payment Collection Form within 7 business days of invoicing or notification to pay, we may:
  • Cancel the pending order, and
  • Place a hold on purchasing privileges for the associated account until the outstanding payment or details are provided and any necessary review is completed.