In the payment stage of the buying process on Palletfly.com, you'll be completing the necessary financial transactions to finalize your order.
Important Note: your order will not move forward until the balance is cleared in full.
Here's an overview of the process:
- Ensure that you include the QuickBooks invoice number and your company name when submitting your payment to your bank.
- Making a single payment that matches the amount on your invoice is recommended for easier reconciliation.
- Avoid adding additional words in the memo; keep it concise (e.g., "123456" instead of "invoice 123456").
Log your payment on our Payment Information Collection Form to help us locate your payment quickly, especially if it arrives with no or unclear information on the bank transaction.
Once your payment clears in our system, your order will be released to the shipping department for processing.
- You will receive a payment confirmation email within 1-2 business days from when you pay your invoice in full. This email will include an estimated ready time for your order pickup.
- Live updates to your invoice balance can be viewed by clicking the "Print or Save / Review and pay" button on your invoice email.
After payment clearance, your order moves to the shipping phase. You will receive an email with shipping details once the warehouse processes your order and provides us with the shipping specifications.
- Payment must be received in full prior to shipment.
- Refer to your quote emails and invoice for specific payment details.
| Payment Option | Fees Paid to Palletfly | Note |
|---|---|---|
| US ACH | $0 | - |
| International ACH | $0 | - |
| US Wire Transfer | $0 | - |
| International Wire Transfer | $0 | Your bank may charge a fee. Learn more here on how to avoid / discover these fees. We must receive payment in full prior to releasing your order. |
| Credit Card | $0 | All credit card payments will be made using a third party processor |
| Payoneer | $0 | Include your Company name & invoice number in the notes when sending a payment. Instructions |
Funds for any cancelled or adjusted transactions are automatically stored by QuickBooks as a positive balance on your account once the adjustment is made. This positive balance will automatically be applied to any new or existing orders within 1-2 business days.
- You may begin a refund request of your account balance at any time by filling out this short form. We require your full banking information to process ACH or Wire transfers for the refund.
- Bank & fund transfer processors do not support fee reimbursement on refunds. Therefore, any payments made that incurred a fee will not be eligible for reimbursement of the fees in any scenario. Funds can be held as account credit or refunded minus fees. Payments made prior to 7/1/2023 through a cardknox link are subject to a 3% fee paid to Palletfly. Payments made using a third party processor are not subject to any fees due to Palletfly (fees are paid directly to the processor and will not be reimbursed). Usage of these payment methods constitutes acceptance of these terms. Please choose a different payment method if you do not agree to these terms.