When dealing with big brands and wholesale suppliers, there can sometimes be unavoidable inconveniences. Understanding how these suppliers operate helps manage expectations and navigate any challenges that may arise during the purchasing process.

At Palletfly, we aim to provide you with the most accurate and up-to-date information. While we do our best to collect and convey this information through our vendor portal, some details can occasionally be missed due to the complexity of supply chains and the involvement of various intermediaries. It’s important to recognize that while order changes can be frustrating, we work hard to mitigate their impact and ensure smooth transactions for our customers.

• Price Adjustments: There are instances where suppliers inform us of price changes after a sale has been completed. In these cases, we give customers the option to either cancel the order or proceed with the updated pricing.
• MOQ (Minimum Order Quantity) Adjustments: Suppliers may sometimes have MOQ requirements that are communicated to them after an order is placed. This may result in changes to the minimum amount required to fulfill an order.
• Stock Availability: Inventory levels can fluctuate rapidly, especially with high-demand products. Suppliers might not always check stock availability during a pending sale, leading to out-of-stock issues by the time an order is processed.
• Lead Time Delays: Supplier delays can occur due to various factors such as increased workload, staffing issues, or unexpected disruptions. These delays are often communicated after the order has been placed.
• Incorrect Product Linking: Many suppliers do not actively manage their Amazon listings. As a result, mismatches between the listed product information and actual products may occur, despite our best efforts to provide accurate links and details.

In all of these scenarios, our goal remains the same: to ensure that both our customers and suppliers are satisfied. We have clear internal policies in place to manage order changes and resolve issues as effectively as possible. While we can't eliminate every challenge, we strive to address any concerns promptly and transparently.