To better understand how we work together, please review this article.

• We work together as partners to help you source products, ensuring a mutually beneficial relationship.
• We are here to help you grow your business by providing branded products for you to sell.
• Our system is built to help you navigate the process smoothly and efficiently.
• We have a large knowledgebase filled with information that is here to help you.

• Maintain a professional attitude.
• Be polite to our team.
• Respond to emails promptly
• Pay invoices promptly.
• Provide shipping documents promptly.
• When using our freight services, understand that it comes with certain complications.
• Keep conversations on their dedicated threads
• Review our documentation prior to asking questions directly.
• We generally do not provide live images of stock as it is time-consuming and damages the master case packaging of the products.

• Our sales team primarily works off email. This ensures clear, documented communication for future reference.
• Our customer service line is 347-450-1740. Our customer service agents are here to answer general questions.
• Be sure to search our knowledgebase prior to engaging with our team as most questions are answered better and more accurately.

• We have limited support for Amazon's systems as they are a separate company. Amazon has a much larger team, more documents, and constantly changing rules. You should research any Amazon related information directly with Amazon.
• We cannot assist with Amazon ungating as Amazon is not willing to cooperate with us on this matter.
• If there is a account selling issue after a sale is done and the goods are shipped, we can provided support by means of an attorney or reactivation specialist.
• We have very limited tools to assist with Amazon shipping documents. You should contact Amazon for any shipping document related inquiry.

• Processing requests and orders takes time. Our goal is to process everything as soon as possible.
• Each request needs to be reviewed to ensure accuracy and compliance with our and supplier standards.
• We may need to wait for suppliers to respond to us, which can extend those times.
• Shipping quotes can take additional time as we need to collect shipping information and quote out rates with multiple brokers for the cheapest prices.
• Packing orders takes time. Each supplier has their own order queue and usually dedicate their logistics team to larger orders first.
• We provide estimated packing times on our quotes to assist in the process. However, these times are estimates and are not 100% reliable.
• Invoices are not generated automatically. Instead, they are batched together twice a day and processed manually to ensure accuracy.