Third party credit card processors

In this page, we will cover options and instructions when making a payment to Palletfly using a third party credit card processor.

What is a third party processor?

There are several parties involved in a credit card payment transaction. In an effort to keep this document short but insightful, we encourage you to research the separate parties to understand the payment processing ecosystem. For the purpose of this guide, we will focus on third-party credit card processors that process credit card payments solely on behalf of the sender.

Using a third-party processor like Plastiq can provide customers with a convenient way to make payments to Palletfly.com. Instead of processing payments directly with Palletfly, customers can use a third-party processor to handle credit card payment transactions. When customers make a payment using a third-party processor, the processor processes the payment on their behalf and then transfers the funds to Palletfly.com's bank account.

In the next section, we will provide examples of popular third-party processors that customers may use to make payments to Palletfly.com.

Example of third party processors:

To use a credit card when purchasing goods and services on Palletfly.com, you may choose to use a third-party processor to process your credit card payment. Here are a few popular third-party processors that customers have used in the past for this purpose:

• Plastiq: Plastiq is a third-party processor that allows customers to pay with their credit card for goods and services.
• meilo: Melio is a payment platform that allows customers to pay vendors and suppliers using their credit card or bank account.
• Bill: Bill.com is a payment platform that allows businesses to pay bills and invoices using their credit card or bank account.

Note: Palletfly.com does not endorse any third-party processors and is not affiliated with them in any way. It is the customer's responsibility to research and choose a third-party processor that best fits their needs.

How to Use Third-Party Processors to Make Payments to Palletfly

Before making a payment to Palletfly, please be sure to be at the correct step (see our buying guide). Only make a payment for goods or shipping once you recive a quickbooks invoice reflecting the amount due. For ungating invoices, please make a payment once you get a request for payment from our accounting department.

1. Login to your processors site
2. Follow the instructions provided by the processor to create a payment
3. You will need Palletfly's banking information below:

   Chase Bank
   1501 Avenue M,
   Brooklyn, NY 11230
   
   Palletfly.com LLC
   2493 Mcdonald Ave
   Brooklyn NY 11223
   
   Business Checking
   Account: 908908168
   Routing: 021000021
   Swift Code: CHASUS33
   
   Contact: AccountsReceivables@palletfly.com

4. Be sure to note the quickbooks invoice number or PIRID & your company name on the payment.
   PRO TIP: Making a single payment matching the amount on your invoice is recommended
   Put just the invoice number. Do not write Invoice into the note as the bank may cut off part of the message. Example: 
   Incorrect: Invoice # 12345
   Correct: 12345

5. Once payment is made, log your payment on our Payment Information Collection Form. This will help us locate your payment quickly, especially if it arrives with no or unclear information on the bank transaction.

Refunds

If a transaction is cancelled or adjusted, the funds will be automatically stored as a positive balance on your Quickbooks account. These funds will be applied to any new orders you place within 1-2 business days.

If you need to request a refund for any payments made, you can fill out a short form using the link below:

https://docs.google.com/forms/d/e/1FAIpQLScHgD9eJTOV2GijotmdRwwtKq51TKRUA3QDCtOv5d27_GaoTQ/viewform

Please note that refunds will be sent by ACH bank transfer directly to your bank account and will be processed within 3-5 business days from when we get your full banking details. Palletfly will not be responsible for any bank fees in any scenario.

If you have any questions or concerns about refunds or your Quickbooks account balance, please don't hesitate to contact our customer service team at accounting@palletfly.com. Our team is available to assist you with any issues you may have and can help you navigate the refund process if needed.

Terms of Use

Payment Processor Fee: This term pertains to the charge imposed by the third-party processor for handling credit card payments. Prior to making a payment, customers are advised to thoroughly examine the fee schedule provided by their selected processor. Please note that Palletfly will not bear any responsibility for these fees under any circumstances. By choosing this payment method, you acknowledge and accept this condition. It's worth noting that alternative payment methods free of such fees are available. We highly recommend considering these options if you are unwilling to consent to these terms.

This applies but is not limited to the following scenarios:

Item(s) Sold Out: In the time it takes to complete the payment process, the item(s) may have been purchased by other customers, resulting in unavailability.

Issues with Product: Unexpected issues or defects with a product may arise after the payment process has been initiated, potentially leading to a need for resolution or adjustment.

Change of Ready Date: Circumstances beyond our control, such as supplier delays or logistical challenges, may cause a change in the expected readiness date of the ordered items.

Change of Pricing: Factors such as changes in market conditions, supplier pricing, or unforeseen costs may necessitate an adjustment to the originally quoted price.

These scenarios are provided to offer transparency and awareness regarding potential issues that may arise during the payment process. Should any of these situations occur, Palletfly is committed to addressing them promptly and effectively. However, please note that we will not be able to assume responsibility for the fees associated with utilizing this service.