Introduction:Welcome to Palletfly.com, your go-to platform for simplified bulk ordering. We take pride in streamlining the process to ensure a seamless and efficient experience for you, reducing learning curves, speeding up turnaround times, and minimizing errors.

To access our multiple mailing lists and tailor your preferences, please follow this link. There you'll be able to choose the specific mailing lists you want to subscribe to and receive relevant updates accordingly.

Order flow chart:

Account Setup

1. Open an Account:
   Register with your company information for a free buying account here (SKIP IF ALREADY REGISTERED)
   Important! Review the frequently asked questions
   Familiarizing yourself with the FAQ will provide you with essential information about our services, policies, and procedures. If you have any questions or concerns, the FAQ section is a valuable resource that can help clarify any uncertainties before you proceed with your account registration and purchase requests. We encourage you to take the time to go through the FAQ thoroughly to ensure a smooth and informed experience with Palletfly.com.
   
2. Review Approval Email:
   Once your account registration is approved, you will receive an email notification to the email address you used during the sign-up process. This email will confirm your successful account creation and provide any additional details or instructions you may need. Please ensure that the email address you provide is accurate and regularly checked to stay informed about your account status and any updates from Palletfly.com. If you do not receive the approval email within a reasonable timeframe, please check your spam or junk folder, and if necessary, contact our customer support for assistance.
   
3. Product Selection: 
   Locate a product of interest on our site:
   1. Visit our FBA Deals Home Page for a curated selection suited for Amazon resale.
   2. Utilize category filters to narrow down your search.
   3. Review product details, including ranks and estimated profit margins, for informed decisions..
      
4. Purchase Request:
   Send a Purchase Request:
   1. Click on the desired product for bulk purchase.
   2. Locate the 'Send Purchase Request' button on the product page.
   3. Click the "Send Purchase Request" button.
   4. Review the purchase request and make sure to press the "Submit" button.
5. Order Processing:
   Request received, review our order processing procedure:
   1. To ensure the success of our customers, we ask all first time customers watch a 4 minute video explaining our entire sales process and complete a short questionnaire. This will be emailed to you. Ensure to enter the email address used to register.
   2. Complete the process now to avoid having to complete this when you create a order. Please visit this link to complete

Placing an Order:

1. Research
   • Ask any additional questions you may have.
   • Run your own numbers. Do not rely on our calculations. They are just a starting point and may contain inaccuracies. 
     • Pricing does not include shipping costs (estimated at $10/box or $100/pallet when shipping to FBA). (Unless otherwise stated on the Palletfly product page)
     • Pricing does not include ASIN Labelling or any other prep that amazon may require. (Unless otherwise stated on the Palletfly product page)
     • Double Check Eligibility/Shipment Breakdown/Prep Requirements. We highly recommend creating a draft shipment at this stage.
   • Ensure you are eligible to sell the product and any other restrictions Amazon may have. How to check if you're gated. 
   • Amazon will require a ship from address, the ship from address is available after you click "Ready for checkout" button and get to the shipping portion, you are not bound to the purchase at this stage.
   • PACKING INFORMATION: Can you give me the dimensions, box quantity and weight?  If we have that information you will be able to see that on the "Ready for checkout" quote email.    Packing information is generally unavailable until after the order is packed & paid for.
   • Check for shipment splits. In your shipment you will be able to check if Amazon is having you split goods to more than one location by creating a mock shipment. Be sure to notify your sales rep of any splits or additional prep prior to checking out. 
     Doing so post-checkout may result in inability to split the shipment and require you to use inventory placement. We also may need to add prep costs or you may have to use Amazon for the prep.
   • Check for additional prep that Amazon may require. 
   • Delicate products (glass, ceramic, etc) will not come bubble wrapped (Unless otherwise stated on the Palletfly product page) 
   • Review the entire product page for additional details.
     Pay close attention to the Unit details as packaging and condition may vary product to product.

Request a deal:

1. Send a Purchase Requeston our site (registered and approved account required)

2. Finalize the request on the next screen.

TIP: If your request shows  it means that you have not yet submitted your request. Make sure to go back in and press the Finalize Request.

3. Await and review the quote from your sales rep, confirming any necessary details.
NOTE: We process requests in the order in which they are received. It normally take approx. 24-48 business hours to process new requests due to the complex backend involved in routing orders. 

4. Review Quote email in its entirety. Many quotes contain notes that must be confirmed in writting prior to releasing to the next step.

5. Check out on our site.
You can find all open inquiries under My Inquiries. Once you locate the inquires you want to check out on, select the checkbox to the left side of the product image, and press Checkout Now. 
(YOU WILL NOT BE ABLE TO PLACE THE ORDER WITHOUT CHECKING OFF THE CHECK BOX)

IMPORTANT: If you are on a mobile or tablet device, rotate the device to view the box.
IMPORTANT: ONCE YOU CHECKOUT, THE ORDER CAN NO LONGER BE CANCELLED OR CHANGED!

6. Choose your shipping options from our menu during the checkout process to route your order. For more information, please see our shipping guide (if shipping to FBA, please also see our mock shipping guide)
Note: If you have selected to receive a shipping quote from us, please allow 1-2 business days for us to obtain and send you the quote. 

7. Review Your Invoice An official invoice will be provided after checkout within 1-2 business days. Review it carefully for accuracy and move on to the next steps.

Payments: (Full Payment Guide)

We accept several payment methods. See our payment guide for a full list. All payment must be received in full prior to shipment.

1. Submit Payment: Be sure to note the quickbooks invoice number on the payment if possible.
2. Log your payment on our form: Additionally, we kindly request that you log your payment on our Payment Information Collection Form. This will help us locate your payment quickly, especially if it arrives with no or unclear information on the bank transaction. You can access the form here
3. Payment Clears: Once your payment clears in our system, your order will be released to the shipping department for processing.
   
   1. You will receive a notification from our accounting department confirming that funds were applied to your order.
   2. You can use the review link on the bottom of your invoice email to see applied payments. Clicking it will take you to an updated copy of your invoice.
   3. Review your order status in your website account. (Note that there may be a delay in updated statuses online)

Shipping: (Full Shipping Guide)

Palletfly pricing does not include shipping or other Amazon mandated prep (Unless otherwise stated on the Palletfly product page) (Estimated shipping rates on our site are to give a more accurate projection only and will not be billed or honored)
- We can ship all items offered on our site straight to Amazon’s FBA centers unless otherwise noted on the listing.
- We do not cover ASIN labelling, bubble wrapping, or any other Amazon required prep unless otherwise stated on the product listing (Look at the product notes on the quote & click the "Additional details" tab on the product page, if blank that means we do not offer those services. 
If shipping straight to FBA, we strongly recommend using Amazon seller central to purchase freight as their rates are highly competitive.
- Palletfly has a network of 100+ freight companies. Should you want us to, we would be glad to assist you with a quote once your order is ready for shipping. Our standard shipping quotes include carrier mandatory insurance and will only have estimated transit times. Should you have more specific requests, please let the freight team know and they will quote you based on your request. Note that we will not take responsibility for any issues arising with this 3rd party service.

1. Review shipment details: We will provide you with the order pickup information in a email titled with a shipment ID. You will use this information to setup the shipment. 
   • Set the pickup contact to Palletfly
   • Set the pickup email to ltl-pickup@palletfly.com
   • Set the pickup phone number to 347-450-1740
   • Set the pickup date to the day specified on the lead time.
2. Send shipping documents: Send shipping documents ONLY in response to the shipment email. Do not send it in response to the invoice or to your sales rep. If you need to adjust a shipment, please notify your sales rep with your updated shipment requirements and await new shipment(s).
   WARNING: DO NOT break up the shipment on your own or send on any other email thread.
3. Pickup: Palletfly will arrange a pickup to collect the goods from the our partner warehouse. Please do not contact carrier or Amazon or they may create an conflicting pickup that will void out your shipment.
4. Confirmation of Shipping: We will provide confirmation that the order shipped out. (Most carriers include a PRO number or tracking link so that you can track your order progress in real time)

Before placing an order, please also review the buying FAQ.
Purchases will follow our Terms of Sale
Couldn’t find an item on our site? Submit a WTB (Want to buy) request here.
Have a comment? Leave us a feedback here.